Damages caused during installation and no urgency to repair

Terrible service and lack of urgency on a repair resulting from Cartrack's incompetence during a panic device installation. The steering adjustment was left damaged and doesn't lock anymore. When driving the vehicle one can move the steering column by applying pressure on the steering wheel. The potential risk of an accident was raised, however I've yet to receive a call regarding an appointment to resolve the issue since the complaint was lodged a week ago.

Subsequent to the lodgement of my first complaint on 27th September, I followed up with a call to the repair centre on 30th September. I was told that I would receive a call from a senior technician later that day, which I did not receive.

I made another call on 1st October to enquire about an appointment with a senior technician and was told that there was no prior appointment logged on the system and that they have now created a query and will get back to me with a date.

It is now the 4th of October and no calls or correspondence has been received regarding the matter. It's evident that aftersales service is not their priority as prior to fitment they had called 2-3 times daily to arrange for a suitable date to carry out the installation.

I expect the matter to be raised accordingly due to the severity of the problem.