Damaged electronics

To Cartrack Management and Senior Supervision,

I am writing this email in a state of absolute outrage and disbelief regarding the catastrophic service and subsequent vehicle damage caused by your company this afternoon.

Immediately following the installation and testing of your unit, my vehicle began experiencing severe gearbox failures. The car is currently trapped in second gear (Limp Mode), and a diagnostic scan via my ODB reader has confirmed a severe mechatronics error. This is a direct consequence of your technician's intervention. My vehicle, which was in perfect working order prior to your arrival, is now effectively inoperable.

Be advised of my following demands:

Immediate Dispatch: I expect a senior technical expert, not a standard technician, to be at my premises at the start of business tomorrow morning.

Removal and Inspection: Your device is to be removed immediately, and a full assessment must be conducted to determine the extent of the electrical or mechanical damage your installation has caused.

Liability: Consider this a formal record that Cartrack will be held fully liable for the total cost of repairs, diagnostic fees, and the extreme inconvenience caused by the loss of use of my vehicle.

I am not interested in excuses or standard processing times. I expect a phone call by 08:00 AM tomorrow to confirm that a specialist is en-route. I am prepared to escalate this matter legally and through every available consumer platform should this not be resolved with the urgency it deserves.