Damage Claim - inefficiencies and poor communication

Previously posted regarding the poor assistance received from CarTrack regarding a damage claim and back to echo the poor engagement and inefficiencies evident.

- poor communication; numerous follow up calls, unanswered emails. Attempts to escalate failed. - poor verification/fact checking resulted in payout to incorrect party. Unavoidable, if I was engaged properly as the client who was inconvenienced.

I do hope the poor response time, lack of verification/clarity seeking and overall lacklustre approach to handling the matter does not filter to the Response Unit division; the core function of this business; prompt and concise response/tracking.

Quite unfortunate how all the above and absolutely no empathy or sincerity regarding rectifying the matter has left a bitter taste in my mouth.

Though the matter is still not concluded and would be eager to see how they further exercise inefficiency to resolve the matter, it is worth mentioning the social media team and fitment team were prompt in addressing my grievance and deserve to be acknowledged for their efforts.

Another display of how the technical teams are better at quality customer service, something lacking in the divisions that are not on the ground.

And so a standard 14 day process, now 27 days later, continues…