Customer service unacceptable

I am extremely concerned about the level of service and professionalism I experienced when contacting customer support.

During my call, I was transferred to another department where the consultant began asking for personal information that went beyond the usual security verification questions. Given the high level of ***** and ****s, I explained that I was not comfortable sharing additional sensitive information over the phone.

Instead of reassuring me why the information was required, the consultant stated she was “updating my details” and then abruptly disconnected the call without any resolution.

This behaviour is unacceptable. Customers should feel safe and respected, especially when raising valid concerns about personal data security. Abruptly ending a call in this manner is highly unprofessional and raises serious concerns about how customer information is being handled.