Customer service stinks

Cartrack's arrogance is unbelievable. A technician sent yesterday to fit a system yesterday for a new customer was unable to make it work. He left at 6 pm, promising that another technician would return this morning. However, now the company says it is too busy and the customer has to wait a week. In the meantime, the vehicle cannot be used as its insurance requirement cannot be met.

It looks like Cartrack believe that this new customer cannot go to a competitor - but the temptation to do so is massive. This is utterly appalling service.