Customer service pathetic.

I am a loyal customer of Cartrack for many years now. My premiums are always paid on time and Cartrack doesn't ever experience any problems from my side but I am always experiencing problems from their side. There was numerous problems with my unit and on numerous occasions a technician had to come out to me for repairs. At one stage that previous unit couldn't be repaired and I had to migrate to another unit. Now this unit is fairly new but I noticed that whenever I phone to test the unit and position my vehicle, it takes a long time. On Monday the 23rd of October 2017, I phoned Cartrack to do a test and it took over 6 minutes before they could get a position. This is ridiculous. I then requested for the technical department supervisor or manager to call me urgently and I'm still waiting for that call. I have a good mind to cancel the contract with this tracking company.