Customer Service is inexixtent!

After installing a tracker for insurance and tax purposes, on my husbands vehicle, we have been waiting 2 months to get a tracking report and no one has bothered to assist. We have been given a username and password which do not work, call centre agents are not helpful and don't give feedback and emails are also not returned. Absolutely pathetic, I wonder what would happen if the car actually got ******, we would probably never hear from this people. Disgusting customer service!