********** customer service from Cartrack

Their customer service is very **********.

In May 2025, I traded in my previous car for a new one. I had spoken to one of the consultants with regards to deactivating the tracker in the previous one and install a new one in the new car. They informed me that I should pay an amount of R870 of which I paid using their link payment system online.

In July, I am told that my account is in arrears of R870. I inform them that I paid the amount online - I took a screenshot of their website stating that the payment was successful. It also reflects on my bank statement. I spoke to a number of consultants (via phone call and email) and I was told that the amount would reflect.

It is August and I receive a message stating that my account is in arrears of R1056 and that my account will be taken for legal action.

This company is a **** - they took my R870 in June and I am expected to pay another amount just because their system is faulty and they did not receive the payment. Their customer service is appalling. If I could rate 0 star then I would. I have also decided to take my business elsewhere as they only care about money.