Customer service extremely poor

Cartrack has been charging me more than expected and I was contracted by a 3rd party company now when I requested my recordings and no one is assisting me due to the fact that they can't get excess to any recordings from the 3rd party company they keep sending me an online signed contract which the 3rd party company made me sign under the impression that am dealing with Cartrack, but also paying the 3rd party services unaware. So now I am escalating the matter to CGSO due to lack and dismal failure from cartrack to assist me, I have all the recordings of me calling their customer service endless times and being sent from one end to another.