Customer Service

They don't deserve even a single star, no customer service at all! You guys are so fast and quick tl send communication regarding payment yet fail to attend to complaints.

I do not own a vehicle anymore I called in October to notify you guys of this and requested for the tracker to be collected from the vehicle as it was a write off and be reinstalled once I have another car.

I had some queries regarding the charges which I requested it ti be escalated there and than howver it was not done instead I received calls from your accounts department who promised to send a request to client services to contact me back...... finally in November I received a call from a gentleman who took the complaint reference number of my complaint.... promised to email me amd arrange a follow up call to confirm if everything is reaolved and to date I have received no call.

I suggest you resolve my complaint and reconcile my account because I canmot be held responsible for the incompetence of your staff. If the amount will need to be written off as a operational loss, so be it!

I think the next step is to take my complaint to social media.

On Sun, 05 Dec 2021, 15:55 Cartrack Reports | ZA, <***> wrote:

Dear Michelle Moloinyane,

Please find attached urgent communication regarding your Cartrack ***. The document can be viewed using Adobe Acrobat Reader. If you do not have a copy of Adobe Acrobat Reader you can download it by following this link : http://www.adobe.com/products/acrobat/readstep2.html

Kind Regards

Cartrack ***www.cartrack.com