NS
Nomvuyo S

1 reviews | Active since Mar 2022

09 Jul 2024, 10:58

Customer service

I had sign up a contract with this insurance thinking they are the best, they know their industry very well. A mistake I have made in my entire life was to allow them to debit my account.

I have lost a count of times on how many times I had contacted them, threaten to opt out of the contract as well, due to the fact that they debit my account anytime of the month. Bear in mind the statement would reflect a credit but they would send me that with stating I'm overdue. I have spoken to the consultants many many times. Its not only the fact that they debit whenever but my reputation they're denting in having so many reversals, what about inconvenience its none of their business. last month they had debited more than the normal amount.

I despise the entire cartrack company

0
Replies (3)
Cartrack
Cartrack's reply09 Jul 2024, 11:32
Official
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team 

NS
Nomvuyo S's update10 Jul 2024, 11:46
Reviewer Update
Good day

The worst part was t receive the same message yesterday on my whatsapp stating I am behind with payments.

Please furnish me with the cancellation letter ASAP. I am way in an irate state and you cannot i mean NEVER keep doing the same, My sanity is paramount.
NS
Nomvuyo S's update10 Jul 2024, 11:47
Reviewer Update
You dont care about your business at all.