Customer Service.

They are very effective at locating ****** property but customer service is shockingly non existing. Purchased a new vehicle on Wednesday and had to call cartrack to assist with removal and re-instalation after being on a conference call with them involving my insurer. On Wednesday I had to call them again and again they committed to call back, which never happened. On Friday I called again, even spoke to the installations department, again was told I would receive a call shortly. Well my new vehicle is currently not covered for theft as a result of the incompetence they have to follow up on leads and requests. I get transfered from one department to another department and none of them can deliver the committed communication. So now that I am not covered for theft on my new vehicle, the existing contract I have with cartrack is not being honored but I am expected to pay monthly contract fees? Also the request for a department manager to make contact with me has been ignored. I will stop all payments and not honor my side of the existing agreement.