CUSTOMER SERVICE

I have spoken to many agents with no assistance, all they do is for customers to listen to what they say but not listening to what the customers are saying .I have been promised call backs with failure. Their service is very poor, they should advice their customers and not rely on calls they made years ago for customers to remember. Customers go through trauma during accidence and do not remember anything, the least they can do is to have records of the customers and advice going forward than only wanting to debit on their accounts.