mM
mikiya M
1 reviews | Active since Jul 2012
09 Apr 2021, 11:27
Customer Service
I have never been treated this way in my life by someone , I called to query as to why I was debited for an amount that I did not sign up for and the customer service manager by the name of Mpho insulted my intelligence and undermined my thinking capacity. I even shaking , I doubt if I will ever recommend someone to your company.
Helpful (0)
Replies (2)0
Replies (2)
Cartrack's replyOfficial
09 Apr 2021, 11:50 Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
Cartrack's reply09 Apr 2021, 11:50
Official
Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
mM
mikiya M's updateReviewer Update
09 Apr 2021, 14:36After I logged a complained I received a cancellation letter which confused me worse because the wording on the letter doesn't state which contract has been cancelled .Is it the month on month contract or the new contract. All I wanted was a refund and nothing more.
Dear Mr MOPELI, Cancellation of contract MOPE00039 – YZP381GP
This letter serves as confirmation that the contract for your Cartrack vehicle tracking device has been cancelled on 09 April 2021 12:46:24 PM as per your request. We thank you for your support and hope that you will consider Cartrack as your preferred vehicle tracking and fleet management service provider in future. Please contact Cartrack’s Client Services department on the details below should you require any assistance in future.
Yours sincerely, Cartrack Cancellations Team
Dear Mr MOPELI, Cancellation of contract MOPE00039 – YZP381GP
This letter serves as confirmation that the contract for your Cartrack vehicle tracking device has been cancelled on 09 April 2021 12:46:24 PM as per your request. We thank you for your support and hope that you will consider Cartrack as your preferred vehicle tracking and fleet management service provider in future. Please contact Cartrack’s Client Services department on the details below should you require any assistance in future.
Yours sincerely, Cartrack Cancellations Team
mM
mikiya M's update09 Apr 2021, 14:36
Reviewer Update
After I logged a complained I received a cancellation letter which confused me worse because the wording on the letter doesn't state which contract has been cancelled .Is it the month on month contract or the new contract. All I wanted was a refund and nothing more.
Dear Mr MOPELI, Cancellation of contract MOPE00039 – YZP381GP
This letter serves as confirmation that the contract for your Cartrack vehicle tracking device has been cancelled on 09 April 2021 12:46:24 PM as per your request. We thank you for your support and hope that you will consider Cartrack as your preferred vehicle tracking and fleet management service provider in future. Please contact Cartrack’s Client Services department on the details below should you require any assistance in future.
Yours sincerely, Cartrack Cancellations Team
Dear Mr MOPELI, Cancellation of contract MOPE00039 – YZP381GP
This letter serves as confirmation that the contract for your Cartrack vehicle tracking device has been cancelled on 09 April 2021 12:46:24 PM as per your request. We thank you for your support and hope that you will consider Cartrack as your preferred vehicle tracking and fleet management service provider in future. Please contact Cartrack’s Client Services department on the details below should you require any assistance in future.
Yours sincerely, Cartrack Cancellations Team