1 reviews | Active since Sept 2016
*********** Customer Service
3 weeks ago I signed up a contract with Cartrack for Dashcam, and it has never worked!
On the Monday when it was supposed to be installed, the guy who was supposed to install arrived 2 hours late, and I had to go. The installation was then rescheduled for the following day. Technician arrived on time, but he had trouble assigning my Dashcam to my profile and told me he would contact the call centre to fix this. Nothing happened. I called every day, reporting my issue, that my Dashcam does not work, and that instead, I am getting a live feed of someone else's car not my own.
After a few days of back and forth, contacting the call centre, and reporting again and again, I was told that a new installation would happen. I had to contact Cartrack by email twice to arrange for the new installation and even threatened to cancel the contract, and then the installation was scheduled for today.
It is today now, no technician, I call Cartrack and they tell me the technician is not picking up.
3 weeks. First payment was deducted. Dashcam never worked. Absolute disaster of the service, and I am wondering what am I getting myself into with this.
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
I am so ****ing done with you people. You are ****ing stupid and ridiculous. All the lot of you. The next phone call I am getting from you is the cancellation. Otherwise, I am taking this all the way to NCC. THIS ****ING CAMERA NEVER WORKED FROM DAY ONE AND YOU ARE ALL *********** IN FIXING IT. I AM ****ING DONE! COME AND REMOVE YOUR PIECE OF **** CAMERA!
I am so ****ing done with you people. You are ****ing stupid and ridiculous. All the lot of you. The next phone call I am getting from you is the cancellation. Otherwise, I am taking this all the way to NCC. THIS ****ING CAMERA NEVER WORKED FROM DAY ONE AND YOU ARE ALL *********** IN FIXING IT. I AM ****ING DONE! COME AND REMOVE YOUR PIECE OF **** CAMERA!