Customer service

Client service agents hang up calls mid conversation instead of resolving issues, there are costs which come out of nowhere when trying to cancel contracts, they speak to customers as though they are stupid and don't know what they are talking about and in a rude and disrespectful manner at that. Customers get told issues have been escalated whereas nothing has been done about them. Agents reply as though they are reading a script and the minute a question is not on the script, they revert back to what they have been told to read and nothing is resolved and then get grumpy with you and hang up the call. Different agents say different things even though they tell you that they are looking at the notes from your previous queries, and there is lack of consistency in all of their answers. I must say that I'm appalled to say the least. Then you receive email communication that they will call you back to resolve the issue, however, no one seems to call back. I'm really disappointed and appalled in Cartrack and regret ever associating myself with them.