Customer Dissatisfaction with Cartrack's Service Handling

Cartrack's recent handling of my service needs has left me feeling undervalued and dissatisfied. Despite confirming the tracker installation for 27/03/2024 at 5 PM due to the unavailability of an earlier date, there was a significant failure to follow through. Neither was a call received nor did a technician arrive at the scheduled time. Today, on 28/03/2024, they contacted me inquiring about the technician's visit. Upon informing them of the absence, they attributed the issue to the technician, distancing themselves from responsibility. This situation raises concerns regarding their oversight and accountability, especially considering it pertains to their technician. Furthermore, their suggestion to reschedule for next week, citing a full schedule, is unacceptable given the initial lapse in service. As a customer with an existing vehicle under their care, I expect a higher level of professionalism and reliability from Cartrack.