Customer Dissatisfaction

I contacted customer service on 28/8/25 to request options to reduce my monthly costs. I was told a downgrade on the plan would incur an admin fee of R350 (how is that cost saving?), I responded that if the cost wasn't waivered, the email could be taken as notice. I paid in advance for a full month but received an email on 24/9/25 to say the tracking device was no longer active. I then queried this and received a reply to say regardless of what was paid, notice was taken as 20 working days. Not only did they lose a customer but they took payment for a whole month and didn't provide it. My car is now without a tracking device until 29/9/25 when I get a Tracker installed. While all the people I dealt with were very polite, the policies are anti customer service.