Customer Care :-( . please change the ivr to contact center 'cos noone cares

2 weeks ago I signed up with Car Track, Technician came through and installed the unit. Upon completion of the installation I asked where was the panic button. No response was given and contacted Car Track the very next business day. After making contact with Car Track I was told it's an optional extra. To my understanding the panic button was part of package. I requested a copy of the contract " call recording" . After 3 attempts to get this recording I have decided that the unit be removed from my vehicle . A organisation that fails at simple requests , how are they going to perform at tasks more important than this. I have lost trust in the organisation and asking that my friends and family follow my actions.