Customer 'Care'

You are ignoring my emails.

No further payments will be made on a monthly basis, nor will a cancellation fee for the remaining term be made.

If the legislation of South Africa does not apply to Cartrack, it should not affect me either.

The previous owner of the 2024 Corolla Cross will also not be granted access to my vehicle, nor a Cartrack technician. He also needs a deinstallation from the Toyota to his new vehicle.

Once my issue has been handled, only then can the previous owner's tracker be deinstalled from MY car.

To summarise my issue:

1) Account shows in arrears - I am in credit - Billings department not allocating payments 2) Refusal to de- and re-install tracker from BMW to Toyota due to above 3) Constant harassment saying I am in arrears by call centre agents 4) Priority given to previous owner of the Toyota to deinstall his device from my vehicle

I hear none of the relevant parties I am emailing are actually at work. Wish I could work for Cartrack!

The above should then be in order.

Regards, Cara Meere