Customer and user experience is simply not a priority for this software company

I recently bought a brand new Hilux, which sadly is standing at the dealership awaiting the installation of a new CarTrack tracking device. After having gone through a fair successful registration process, I have now been waiting for more than a week for the Cartrack people to schedule an appointment at the dealership. For some reason this simple tasks seems beyond the CarTrack contact centre agents who seem to be paralysed by their ridged scripts and processes, which sadly are not focused on resolving customer problems. To make matters worse, one is simply not able to get hold of a manager or escalate a problem. Perhaps Joshua Victor or one of his EXCO members should contact me so that I can share my experience with them. I'm now stuck in CarTrack purgatory, where I'm unable to get my device installed and can't cancel the service because my insurer insists on this specific company.