******* financial system

Cartrack called me in January 2021 to inform me that they couldn’t withdraw their monthly premium on the 25th like they did with previous months. I told them I had money in my account that they should try again to debit it. After some attempt they managed to debit the account. In February 2021, they called again with similar problem and I told them to debit it again and it went through. I went to my bank to ask if there’s problem on their side but they said Cartrack are authorised to debit from my account. I find it strange that all my debit orders are going through except for Cartrack. In March 2021, the same problem occurred and on second attempt they managed to debit the account. I got angry and told them I want to cancel the contract. We agreed that they would withdraw R250 every month for next 3 months and I can keep on doing 3 months arrangements with them until my balance is 0. In April, May and June they debited R250. Last week, the Cartrack consultant called me to extend my 3 months and I informed her that they can withdraw R300 for the next 3 months. On 16 July 2021, I received letter from Cartrack that I haven’t being paying since March 2021 and they put my name to credit bureau. I’m so angry because Cartrack is *****ing my name while they busy withdrawing from my account. They have faulty financial system which they don’t know how to resolve.