KN
Khanyo N
1 reviews | Active since Jul 2019
12 Mar 2026, 13:13
Corporate Bulluing
I am sharing a case of corporate harassment by Cartrack. I formally cancelled my contract in September 2025 via their official WhatsApp channel.They acknowledged the message, yet have continued to bill me for 6 months and have now passed me to lawyers for R2 425,12. The 3 year contract expired in August 2025 and I did not renew it.
Their credit controller, Zamani Mtshali, has stated in writing that they refuse to process my cancellation until the 'arrears'—which only exist because they ignored my notice—are paid. This is a clear violation of Section 14 of the CPA. I’m tired of being bul**** by a service I legally terminated. I’d love to see this highlighted to warn others about their 'pay-to-cancel' trap.
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Replies (1)Cartrack's replyOfficial
12 Mar 2026, 13:20 Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply12 Mar 2026, 13:20
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
