COO nightmare

I'm trying to do a change of ownership, the owner advised me to email Arminda to assist me, I firstly introduced myself and then asked her to call me, because I was coming on board to Cartrack and had never been a client, she never called, plus I asked what the subscription fees are, she rep**** and said that I should ask the owner, I found that to be extremely rude and as someone who isn't a client yet I felt insecure to join but didn't want problems, so I waited until I went online and sent a query and then quickly received a call, the agent was extremely helpful. Today I sent Arminda the forms she requested me to complete, now she is saying that I never sent them, so I'm still in the same position as I was in last week, really considering taking my business somewhere else, I mean now I'm practically begging Cartrack to take me as their client.