Control Room Purposely Gives Missed Calls

Car track control room doesn't call you call you as a customer to find out if you are in danger or not they deliberately give a miss call it happened to me on two separate occasions already.

I had my can sent to a workshop for repairs but this time I did not call the cartrack control room to notify them that they may pick up signs of battery tampering, I waited for them to give a call so it was also a way for me to find out if their process was effective and their tracking unit was doing what it was supposed to.

To my surprise car track did not give a call each and every time I would pick up that the called as a missed call from my phone even with the person I selected s my secondary number called to find out of I was ok with the concern that cartrack control room has been giving her missed calls.

All of this happened two weeks ago . Yesterday my car went back to the workshop, when there was battery tampering on my car car track didn't call me to find out if it was a emergency or not but instead they were deliberately giving me missed calls.

I'm deeply concerned about the companies control room culture because I've been a client with them for more than a year and trusted that should I be in real danger 1 day these people will follow due processes to ensure that I'm ok.

When I finally got a proper call from some one "Tshepiso" who was intending to talk to me but not give me a missed call I explained my situation to him but felt he was not taking my issue seriously I then requested that he escalates my issue to his supervisor instead of doing that he took the issue to a colleague of his "Mongezi" who was the one who was deliberately giving my phone missed call. He said it was company policy that they let the phone ring for not more than 16 seconds and pass to another client. I explained to him that there will be a scenario where due to interconnection of a phone call the callers 16 sec will be the receivers first second, he said that he understands that's he will put me through customer service for them to note that I want my ring time extended ....wow. as that wasn't shocking enough their customer service did not answer the call for 15 min till the call cut on its own.

I am honestly dissapointed by this company and it makes me sad that I have reffered family members and friends to use your services