Contractual agreement

Seeing all this negative feedback, and nothing is done to help the customers. You can complain, but they do not resolve the issues. I wanted to write a whole report regarding my interaction with cartrack, and their cancelation fees, and sudden 3 year contracts etc. But looking at these complaints and after I spoke to their accounts(the lady laughed). Can someone send me the ombudsman number. Honestly a contractual Agreement should be signed by both parties etc.