LM
Lerato M

1 reviews | Active since Sept 2015

28 Mar 2023, 14:26

CONTRACT NOT CANCELED

I was involved in a car accident in February 2022 the car was written off, my contract with Cartrack ended in April 2022. They have been debiting my account all this while, I have informed them that I do not have the car any longer however I keep getting calls from them and they are still billing me. I sent an email two ago informing them to cancel my contract they did not respond, I phoned the same day I sent the email and I was informed that my contract will be cancelled. I sent an email again a few days later still no response, however I keep getting calls because I had to stop the debit orders. Why am I being billed for something that I do not have,I have phoned and sent emails however they are still demanding money however they do not respond to my emails. Their service is very poor I hope after this review they will cancel my contract and stop harrasing me.

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Replies (1)
Cartrack
Cartrack's reply28 Mar 2023, 14:43
Official
Good day, 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards 
The Cartrack Team