******* CONTRACT INITIATION/ACTIVATION

I was called by one of your agents a month or so back. I am a Tracker client for the past 10 years and still active. Your agents told me that my tracking device contract is expiring and I responded by asking if its Tracker, to which they confirmed yes. They arranged a date for the fitment of a device although I did mention that I am a pensioner and I dont want any extra things that will make my premium go above what I have been paying to which the consultant confirmed that it wont. At this stage Im still under the notion that Im speaking to Tracker and not car track. A device was installed to my suprise it included other extras that i never agreed with because theres no app that I need to track my car and Im too old to fami****ize myself with technology BUT THESE WERE STILL ADDED. In March and April various amounts were debited from my bank account, some were honoured by my bank, some were not. To my suprise when I complained to Tracker they reverted back to me that my contract is still active and that its not them who have debited me, this is when I discovered that its CARTRACK that has done so. Im now been threatened by debt collection for fees that were not supposed to even be charged to my account in the first place. CAN THE POWERS THAT BE PLEASE SEND AN AGENT TO COME AND UNINSTALL THIS DEVICE THAT WAS NOT SUPPOSED TO BE INSTALLED IN THE FIRST PLACE IMMEDIATELY AND ALSO REFUND ME ALL AMOUNTS THAT WERE DEBITED AND ALSO CANCEL THIS CONTRACT THAT WAS NEVER SUPPOSED TO BE INITIATED IN THE FIRST PLACE!!!