Contract Cancellation and Incompetence of cartrack

CarTrack never cease to amaze me at all. With their substandard service, I cancelled their contract in March 2021. I was informed that it will only be effective after 20 day. I think they call it cooling off period or whatever the consultant said I can’t remember.

I said that was fine, and they made me agree that if 20 days falls within the debit order date. My account will be debited for the last time. I agreed to that and the cancellation was to be effective from April 2021.

CarTrack decided to continue debiting my account in April, May, June which were reversed each month. CarTrack would call me, and I will indicate that I have cancelled my contract in March. I would be informed that from accounts department, my contract is active and I would request to immediately be transferred to client services department to follow up and each month I have cancelled my account a minimum of 5 times with different consultants.

Eventually, after going to social media to make noise, my account was cancelled but they still make it effective from 26 July 2021. (Oh, they blocked me on both Facebook and Instagram). What happened from March to July 2021…? Not to mention that few times their unprofessional consultants would hand up the call when I would be asking why my account is not canceled.

I thought this worse was over, today I received a call from their debt collection appointed legal service providers indicating that I owe cartrack over R800. It’s a matter of principle, I refuse to pay this amount, not because I can’t afford but thinking of how many other clients out there that gives in to such abuse and harassment of being forced to settle for incompetence and yet pay for it.

I would rather pay thousands in legal fees than accepting this trash service and still pay for it. MOTA00767