Contract Cancellation and Harassment Concerns: Request for Immediate Resolution

Contract Cancellation and Harassment Concerns: Request for Immediate Resolution

Dear Cartrack Management Team,

I am compelled to bring to your attention a pressing matter regarding the cancellation of our contract (Reference Number: Ticket#***, policy no moga02009 in 2021.

Despite submitting the requisite cancellation form and explicit communication, your organization has consistently failed to update its records, resulting in incessant and unprofessional contact with my parents.

This persistent harassment constitutes a flagrant violation of their rights under the Consumer Protection Act and the Protection of Personal Information (POPI) Act. The continued disregard for our cancellation request and lack of adherence to industry standards is alarming.

In light of this, I respectfully yet urgently request:

1. Immediate cessation of all communication with my parents. 2. Confirmation of contract cancellation and update of your records. 3. Implementation of staff training to ensure professional conduct.

To avoid escalation to regulatory bodies, such as the Office of the Ombudsman or the National Consumer Commission, I expect a comprehensive response regarding the actions taken to address these concerns within 72 hours.

Please find attached supporting documentation, including:

- Contract cancellation email (2021) - Completed cancellation form

I appreciate your prompt attention to this matter and look forward to a satisfactory resolution.

Sincerely,

Tshepo Mogano Jr (Independent Candidate) Show quoted text