Contract Cancellation

I contacted Cartrack to find out what was I debited twice for the same car. I as promised that Lee Anne will contact me. I am still waiting. I wanted to cancel the contract and they must re imburse for the contact that was billed for incorrectly. Please cancel CTR ***9 and the cancellation fee that you say we must pay take it from the debits you have been taking for CTR***2 I am tired of always calling Car track to query and am always promised someone is looking into my query and they will call me back, which never happens, until I call again. Very Bad Service!