ContrAccount and Contract Clarification Cartrackact Clarification Cartrack

I am disappointed with the lack of communication regarding my account.

I downgraded my Cartrack package because I wanted to move to the R99 plan. Although I did receive confirmation of the downgrade, the amount currently being charged does not align with what was communicated to me.

Despite several emails, I still have not received clear answers regarding my billing, account, and contract status.

I was informed that downgrading my package resulted in a new contract term, which now prevents me from cancelling my subscription. However, I was also advised that the increase to R149 on my account is due to annual escalations linked to the original contract. These explanations appear contradictory and require clarification.

This information was only brought to my attention after I requested cancellation of the tracker, despite my understanding that I have already been with Cartrack for over three years.

I have also requested all telephonic recordings relating to my account. To date, I have only received the initial 2023 confirmation call and am still waiting for recordings relating to the downgrade and contract discussions.

I would appreciate a clear explanation regarding my current contract status, billing structure, and the basis for the charges being app**** to my account.

Thank you.