1 reviews | Active since Jan 2015
Continuing Debit Order
Good Day,<br> <br> I have had it to a point where I just can't take it anymore!!! I cancelled my Cartrack on the 23rd of September 2015 and paid the outstanding amount for the 36 month contract in advance. On the 1st of October 2015 debit order was deducted from my account for the Cartrack installment. I brought the cancellation under the attention of client services, who advised that they are sorry for the error and that my money will be refunded within 7 - 14 working days, which is just madness. Nevertheless, approximately a month after the debit order went off, I was reimbursed. Now, a whole month later, 1 November 2015 after my fist complaint, the debit order was deducted once again. So I guess I'll have to wait another month to get reimbursed, and since I am quite sure the same thing will happen again next month, I guess I will have to take some of my precious time to go into one of my bank's branches to cancel the debit order for good. <br> <br> I am quite furious at this stage and want to scream!!!!
Thank you for taking the time to raise your concerns and affording us the opportunity to address this issue.
We have processed your refund and no further deductions will be made.
Kind regards,
Minette van Dalen
Thank you for taking the time to raise your concerns and affording us the opportunity to address this issue.
We have processed your refund and no further deductions will be made.
Kind regards,
Minette van Dalen
