RB
Rudi B

1 reviews | Active since Sept 2016

25 Sept 2019, 13:50

Continues, ******* spamming before even before install

I recently purchased a vehicle and decided to go with Cartrack for tracking, the installation was scheduled for a week later due to a planned trip. Even though I explicitly denied consent to receive any marketing communication on the paperwork I was phoned to try and sell me more products, I advised again that I am not interested and to remove me from the marketing database, I then received another five phone calls from Catrack trying to sell me more products. This is ******* and unsolicited spam communication.

This places unnecessary pressure on your poor sales guys at the branches who then has to deal with irate customers like myself. You lost this customer before the device was even installed and only your person at the branch managed to convince me to not cancel.

0
Replies (3)
Cartrack
Cartrack's reply25 Sept 2019, 14:30
Official
 We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved. 

Kind regards 

The Cartrack Team 
RB
Rudi B's update02 Oct 2019, 08:51
Reviewer Update
Hi

Thank you for taking the time a week ago to copy and paste a reply, it has now been a week and I have not heard anything from Cartrack.
Cartrack
Cartrack's reply07 Oct 2019, 10:57
Official
Thank you for your feedback.  We have removed you from our marketing database, but were unable to get hold of you via the number provided.

Kind regards,
The Cartrack Team