Continued Terrible service and products

I wish there was a -5 for service. I have 2 cartrack devices installed in my vehicle, and they completely drain my car battery, I have had a mechanic confirm this especially one particular device. After a tremendous struggle to get them to resolve the issue, i thought it was fixed. And then the very same problem occured this morning. Left high and dry with a dead battery. After speaking to several consultants, one of which argued with me that I am not on their system, because my registration and ID does not appear on their system. I must be confused she said, maybe its not cartrack but Tracker. I have only been paying Cartrack for months now, how can I be mistaken. After the fourth attempt I asked if they could not resolve the issue asap, or maybe help send someone to help me out and get my car going, as this is a Business vehicle and my livelyhood. They will book a technician, and that will take 4-6 days, as the technicians are booked in advance. So no assistance if you're stranded in this safe country like South Africa. And I am Bound in a contract that I cannot cancel unless I pay the completion of the contarct, and for the ******* devices that is *****ing up my car. A brand new battery which is now damaged due to their incompitence. Thank you Cartrack. I will not recommend any service, devices or solutions from Cartrack as they are the worst company to deal with, with the worst customer service.