Continued poor service , going to be looking for another provider

It’s been over two weeks since Cartrack confirmed my unit is faulty and needed repairs and they’ve still not repaired it. They didn’t consult me on what time I’d be available for the first appointment and subsequently they’ve failed to arrive on the last 3 appointments.

Their system is down today so features I am paying for like the car watch cannot be enabled even by the operators as it’s down on their side too. No comms were sent about the outage that I received . Furthermore my car watch was enabled before the outage began, so when I drove home I couldn’t disable it, and it took 30 minutes for their system to register my ignition had been turned on.

I am going to keep saying this, I have 150k cover from Cartrack if they can’t recover my vehicle and this is a continued example of if my car was ****** today that they would likely not have been able to recover it due to their own negligence.