Concerns about Cartrack Debt System and Refund Process

On the 28th, I called regarding an issue where Cartrack deducted an additional amount from my bank account, over and above what was agreed for the reinstallation in my new vehicle. I followed up today, only to discover that the consultant I previously spoke to did not even log the refund request.

I have now had to re-log the request myself and have been told to wait another 7–14 working days, which is completely unacceptable given that this delay is due to internal negligence.

What is even more concerning is that no invoice can be provided for the extra amount that was debited. This raises serious concerns about how accounts are being handled, as it appears funds can be deducted without proper documentation or accountability.

Additionally, there are no reference numbers issued for refund requests, which makes it extremely difficult to track progress. Customers are forced to rely on whichever consultant answers the call, with no clear system in place.

I will be monitoring this over the next 14 days to see if I even receive my money back as promised for the second time.