Concerned client

Writing this @01:39 because I get so busy during the day and end up forgetting.

On the 9th April, around 10am I attempted testing my device through the call centre with no luck, I called twice. On the second call the gentleman I spoke to told me the lines were down and a consultant was going to call me back once the lines were stable and we can test the device. Till this day 1 June 2025, I have not gotten a call back. This is concerning because your Ts&Cs stipulates that the device must be tested every 4-6 months to ensure functionality yet this happens. I called twice on that day.