Compromised Saftey and horrible Service

Im horrified with the lack of Service I am recieving from Car track. Made a simple request for a de installation and re installation to another vehicle, three weeks later it has not been done, but they debited me my monthly fee and the de-installation and re installation fee. The vehicle has now been purchased from the dealer where i traded it in. Im paying for a service that im not getting, im driving a vehicle without a tracking unit because someone failed to do their job. Who is to say my vehicle will be recovered should it get ******, when this company is failing to do something as basic as de installing and re installing but quick to debit premiums? Who will be liable for paying a cancellation fee, because it certainly will not be me. The service is not very assuring that I am with a reliable company, my saftey is clearly compromised.