AH
Arashaad H

1 reviews | Active since Sept 2016

16 Mar 2022, 16:13

Completely useless and zero care for customers

Terrible service, Just got off a call trying to get assistance and told 3 times by the receptionist that when they have high call volumes they "Cut calls off".

They are debiting my account multiple times a month for different amounts for the one product I have with them which is supposed to be R99. I have sent them proof of the payments with no response.

I keep getting messages and WhatsApp's saying I must pay even more and still they just keep debiting.

I called today to cancel this "Service" but keep getting cut off or transferred in a circle until the receptionist cuts me off again.

Makes me wonder if the vehicle gets ****** or hijacked how much more traumatic it will be dealing with Cartrack than the actual situation with the vehicle.

Completely useless and that's my honest opinion.

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Replies (1)
Cartrack
Cartrack's reply16 Mar 2022, 16:15
Official
Good day, 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved. 

Kind regards 
The Cartrack Team