Complaint Regarding Tracker Installation Resulting to Vehicle Issues

To whom it may concern ,

I am writing to formally express my dissatisfaction and frustration with the recent installation of a tracker in my vehicle by your technician, Relebogile. The installation took place on the 19 of December 2024 at 8:00 AM.

During the installation, the tracker was placed within the steering wheel. Subsequently, I noticed that the power steering system warning light illuminated on the vehicle's odometer. I immediately informed Relebogile, who suggested that it might be due to low power steering fluid and that the light would turn off over time.

As I continued to drive to run personal errands, the steering wheel became increasingly difficult to maneuver. Concerned for my safety, I contacted Relebogile again. He referred me to his supervisor (Mzwakhe), who met me at Mall of the South. Mzwakhe recommended that we return to my residence to address the issue. Upon arrival , the supervisor conducted a thorough inspection of the vehicle and started to work on the vehicle from 3:00 PM to 5:35 PM. This involved disassembling the locking system and dashboard. Despite these efforts, he was unable to identify the fault introduced during the initial installation. We agreed that I should take the car to an authorized service center for a thorough diagnosis.

He then told me that when the service center confirms that the vehicle was in perfect running condition prior to the tracker installation, I can forward their diagnostic report and repair quote to your company for reimbur*****t, as the issues were directly caused by the improper installation performed by your technician

I have inserted every necessary evidence of the light as well a ***** that was forgot to be plugged back during installation and I trust that Car Tracker will take full responsibility for the damages incurred and expedite the reimbur*****t process.

Additionally, I hope that measures will be implemented to prevent such incidents in the future, ensuring that technicians are proper trained to perform installations without compromising vehicle safety and functionality. I look forward to your prompt response and resolution of this matter.

Kind regards Zanele Tshabalala ***