Complaint Regarding Poor Service and Incorrect Billing

I am extremely unhappy with the service I received from Cartrack.

Firstly, I called to inform your team that I would be changing vehicles and asked what the process would be. I was told that I should only contact Cartrack again once I had purchased the new car. I followed these instructions and called again after I got my new vehicle. The call centre agent then informed me that my contract was coming to an end and that they would contact me as soon as it ended so that I could add my new car to the contract.

However, no one contacted me. I then had to follow up myself to find out why my contract had not ended and why I was being debited twice. I was then told that the contract can be cancelled, but I must still pay the last debit order because my cancellation is late.

I do not understand how my cancellation can be considered late when I have been communicating with your team and following the instructions given to me. Throughout this process, I have been sent from one consultant to another without any resolution, yet my account continues to be debited.

I am extremely disappointed and disgusted by this service, especially because Cartrack is known as one of the best service providers in the market. This experience has been frustrating, inconvenient, and unprofessional.

I would like this matter to be reviewed urgently, the double debit investigated, and confirmation of my contract cancellation provided in writing.