Complaint Regarding Poor Service and Inconsistent Communication

I am extremely dissatisfied with the service I have received from Cartrack regarding my account arrears matter.

I settled the outstanding amount on my account on Monday, and I was initially advised by consultants that the turnaround time for my account to reflect in good standing would commence from Tuesday. However, after speaking to multiple consultants throughout the week, I have received conflicting information from each individual regarding the actual turnaround time.

Most recently, Figile Mjali from the Accounts Department informed me that the turnaround time would only begin from today, despite payment already being made earlier in the week. I was also advised that I, as the client, need to call in and request that a ticket be logged in order for my account to be credited.

I find this process highly concerning and frustrating. Clients should not have to continuously follow up or remind Cartrack employees to perform the necessary actions required to update accounts after payment has been made.

In addition, when I requested to escalate the matter and speak to a manager, I was informed that all management staff were in meetings and that someone would return my call. Unfortunately, I have experienced this before with Cartrack, where promises of management call-backs were never honoured.

As a loyal customer since 2019, I expected a far higher standard of service, professionalism, and communication. The lack of consistency, accountability, and proper customer support has left me extremely disappointed.

I request that this matter be urgently addressed and that clear feedback be provided regarding the exact status and turnaround time for my account to reflect accordingly.

UNSATISFIED CUSTOMER