Complaint Regarding Poor Service and Failed Recovery Assistance

I am writing to formally express my deep disappointment and concern regarding the service I received following the hijacking of my vehicle on 12 October. This has been an extremely traumatic and stressful experience, and the lack of support, communication, and empathy from your team has only made the situation worse.

Immediately after receiving the devastating call informing me that my vehicle had been hijacked, I contacted your emergency line to report the incident. However, to date there has been no successful recovery, and I have had to continuously call your team for updates, rather than receiving proactive communication from your side.

Furthermore, I was informed only after asking that once the camera is removed from the vehicle, no footage can be retrieved. This raises serious concerns about the usefulness of the camera service, and I am extremely disappointed that such a critical limitation was never communicated to me beforehand. Despite having more than one tracking device, there appears to have been no effective support or recovery effort.

Throughout this ordeal, I have felt unsupported, dismissed, and emotionally strained, dealing not only with the trauma of a hijacking but also with a service provider that has shown no visible empathy, accountability, or urgency. This level of service is unacceptable, especially for a company entrusted with customer safety and asset protection.

The only person who called to give an update without calling in Nyiko after that no one bothered unless I was the one doing the follow-up 😢😢😢😢😢😢😢😢😢😢😢😢😢😢