1 reviews | Active since Jun 2021
Complaint
I don't like complaining, I'm not a customer that you will find complaining, but today I have to. If this happened to me, this means other customers are suffering from this person who does not meet customer expectations. I made a call and I have been transferred from one department to another which I didn't care, until this Ayanda Mazibuko she was busy talking to her colleagues without being aware I'm listening. I'm politely telling her whatever she was saying to her colleagues and she denied, and kept re-introducing herself with a stinking attitude. I know what customer experience is, I know what customer expectations are, and she is not aware of that. If we are being treated like this for services we pay for, then we are doomed as customers. I need help with this lady from Cartrack and may I get a feedback from Cartrack regarding the resolution of such nasty customer service. If she doesn't want to assist customers and have time to talk to her colleagues, then she need to stay home and talk the whole day. I spent my time, my money to call Cartrack only to be given attitude which I did not give to the service advisor. May I get a feedback from Cartrack regarding this issue.
Should I lay a complaint against your services Cartrack?
You called me in the morning 19th-02-2025, we arranged you will come to Randburg for my request between 12:00 and 13:00, you did not come. You did not see the need to communicate that you are failing to come during that time. Now I should continue to waste my hard earned money to call and make follow up.
I might appear to be a difficult customer or annoying, however think about it and be humane about my situation. Is this type of service part of customer experience?
Can I continue to trust you with your services?
What will happen if something as worse as what I'm requesting happens?
Should I go through the same hassle with you for my request?
I might only have 2 registered vehicles with you and be treated like a nobody, however I'm paying for your services.
A simple request, makes us fight in public now. My car has a camera recording both interior and exterior. A simple request of a footage takes over 24 hours and still counting since my request hasn't been resolved. I need this resolved, I don't owe you cent Cartrack.
Cartrack you take me for a fool right?
Should I lay a complaint against your services Cartrack?
You called me in the morning 19th-02-2025, we arranged you will come to Randburg for my request between 12:00 and 13:00, you did not come. You did not see the need to communicate that you are failing to come during that time. Now I should continue to waste my hard earned money to call and make follow up.
I might appear to be a difficult customer or annoying, however think about it and be humane about my situation. Is this type of service part of customer experience?
Can I continue to trust you with your services?
What will happen if something as worse as what I'm requesting happens?
Should I go through the same hassle with you for my request?
I might only have 2 registered vehicles with you and be treated like a nobody, however I'm paying for your services.
A simple request, makes us fight in public now. My car has a camera recording both interior and exterior. A simple request of a footage takes over 24 hours and still counting since my request hasn't been resolved. I need this resolved, I don't owe you cent Cartrack.
Cartrack you take me for a fool right?