Complaint: Failure to Provide Requested Dashcam Footage

I have repeatedly contacted Cartrack Customer Service requesting specific dashcam footage, but despite numerous calls and being transferred between agents, I still have not received it.

The footage is urgently required: Date: 30 October 2025 Time: 17:16 – 17:35

Although agents confirmed the request was logged and that I “should have received it,” nothing has been delivered. The app will not allow me to re‑request the footage, leaving me completely blocked.

This is unacceptable. I urgently require the footage to be sent to me without further delay. Please explain why my repeated requests have been ignored and confirm when I will receive the footage.

If this is not resolved immediately, I will escalate further.