COMPLAINT

Hi I made a payment using the Pay by link that was sent to me via Sms after consulting with a rep.

550 rands on the 2nd October 2025. The app did not activate I've been passed 6 times to different departments incl the control room.

Finally spoke to a manager from customer service and he said he sees the payment made on their system for that amount but they don't know if it was made to be made to car track.

He then said it takes 5 days to reflect in the correct account if used the pay by link.

I've been getting emails and sms so I riches out the chat on WhatsApp and been promised call backs and Noone calls..

I have just received a letter of demand and yet I've paid.

If I could get this escalated or a call regarding this as it's causing me stress and anxiety as my credit profile will be impacted.

Kind regards