COMPLAINT

Please help me. I have been with cartrack for 5yrs. Their devices were installed in 2 of my cars. Between 2021 and 2022, I cancelled one contract cause I sold the car, no cancellation fee was demanded. Now with the remaining car, I am having problems with their device. It has not been working since June to date. I am a woman, driving a new car with a non function tracking device, yet my account is being debited religiously so. I called them 3 times already, and still no working device. So, now I called last week to cancel the contract, since I am not getting any service, and I was told to pay a cancelation fee. What cancelation fee am I supposed to pay? When I am supposed to get a refund. I have not been serviced for full 2 months! Please help!!!