Complaint - Dismall Service

Dear Car Tracker Team,

I am writing to formally express my deep dissatisfaction with the service I have received. I currently have an account with Car Tracker covering four vehicles, yet despite repeated communication, only two of these vehicles appear on my app. I have sent numerous emails explaining this issue, but to date, it remains unresolved.

To make matters worse, your agent scheduled an appointment with me today at 12:00 to fix the tracker. Not only did he fail to arrive, but I was only informed afterwards that he would not be coming—citing rain and another job card as the reason. This is unacceptable. It is both unprofessional and disrespectful to make an appointment, leave a client waiting, and then provide excuses after the fact.

I find this treatment outrageous and extremely disappointing. As a paying customer with multiple vehicles under your service, I expect reliability, accountability, and timely resolution of issues. Unfortunately, my experience has been the opposite.

I urge you to take immediate action to:

• Ensure all four of my vehicles are properly reflected on my app. • Provide a clear and reliable plan to resolve the technical issues without further delays. • Address the lack of professionalism demonstrated by your agent today.

I trust you will treat this matter with the seriousness it deserves.

Sincerely, Nzuzo