COMPLAINT

I am writing to express my disappointment with the service provided by the cartrack company. Recently, I downgraded my tracker due to financial constraints and was charged R350 for settlement. A wireless tag was installed on my motorcycle for R80, and the tracker cost R136, making a total of R216. However, I was charged R327 instead of R216. When I contacted customer service about the discrepancy, I was told the additional amount was due to delayed payment. I had informed them that I would pay in full by July 2nd and requested a payment link if there were any issues. Due to my current unemployment, I am considering canceling the service. Unfortunately, the customer service representative ended the call abruptly, and I was not satisfied with the reception.